Two words: ‘thank you’. They mean a lot, don’t they? When was the last time you said those little words to your clients or customers? It’s one of those things few of us do enough, but don’t we all love to hear it?

Lately, I’ve been hearing ‘thank you’ quite a bit from satisfied clients, and it means just as much as the money they pay me. Before I started my business, when I was an employee, those words weren’t spoken to me all that often, but when they were, it made such a difference! Now, as a service provider, when someone thanks me, it reaffirms that I’m doing what I want to be doing. I’m helping people, and the satisfaction that comes upon completion of a large project is that much greater when it’s accompanied by a ‘thank you’. It’s like a natural high.

When I first started my business, I sent thank you notes and gifts every now and again to my clients, but I’m afraid I’ve fallen into a rut when it comes to that type of thing - that darn ‘too busy’ trap. I really have to get back to regularly thanking my clients for their business.

Thursday is our American friends’ Thanksgiving and it has me thinking about some ways that I can say thanks to the ‘oh-so-important’ people who are keeping me in business. One of my goals for the New Year will be having one of my VAs send out thank you notes and research thoughtful gifts to send to my clients on occasion.

This is only one example of the type of thing all business owners should be doing, but probably aren’t, on a consistent basis-which makes it a perfect item to hand over to a virtual assistant to do for you.

For any of my clients reading this, thank you. To any of my associate VAs reading this, thank you. To the virtual assistance industry for existing and all of you helping to make it mainstream, thank you.

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