I was pondering something last night while I was watching American Idol (and wondering why in the world that first guy sang a WHAM song) that I thought would make great blog material.

I had this dilemma when I was starting my business. I was brand new and had lots of administrative experience, but I was trying so hard to find that first client, and I felt like all of the more experienced VAs were getting all the work. I had a case of the self-doubts and wondered why anyone would want to work with me when I had no actual ‘virtual’ experience.

First of all, what didn’t strike me right away was that nobody needs to know how many clients you have. I didn’t write my website content stating “Newbie VA offers her services”. I used testimonials from past employers, tried to demonstrate my areas of experience, and whipped up a ‘corporate resume’ so in the event of a potential employer questioning my work history, I would be prepared. Interestingly enough, to this day nobody has asked to see a resume. I pushed those doubts aside, and worked with what I did have that the more experienced VAs might not. Time. I marketed the bejeezus out of my business. And it worked.

Second of all, it could be an interesting feature to play off of, if you’re bold. Why not advertise that you’re brand new in business. Offer a deal - your first client will receive 10% off your services for their first year - or something. A new business owner is full of energy. Full of motivation and momentum. A new business owner is a force to be reckoned with.

Sometimes, after being in business for a while, you get lots of referral business, you let your marketing efforts get stale, you feel confident that you’re going to continue to do alright. You’re busy, your systems might be getting a little old, you might have lost a bit of that entrepreneurial spark you had when you were just getting out of the gate.

Of course, with experience comes knowledge, expertise and trust.

I was thinking about this, in particular, when it comes to real estate agents. There is always someone new popping up. They come, they go. Some stay for a long time.

A seasoned ‘top producer’ has a lot going for her. A great database full of contacts, name recognition in her market area. Lots of word of mouth referrals, etc.

Does that mean there’s no hope for a new agent starting out in that area? Not at all.

A new agent is coming on to the scene full of new ideas, a drive to become successful and catch up with the big guys.

I was perusing Active Rain and found a new agent in Charlottetown that has a great blog over there. Good for her. She was the only agent I saw in this area that didn’t just plug in an RSS feed for ‘PEI’ . I feel that’s cheating. It’s not really blogging. This agent actually wrote an interesting and useful post. She took the time to share something with her readers, and in turn, her blog has much more to offer than local news, weather reports, and other mundane information that doesn’t belong on Active Rain.

I am going to keep my eye on this person. I’ve seen her name in a lot of places, and I think she is going to be one of the ‘top producers’ in a couple of years time.

So what do you think?

When you’re in need of a service, would you rather work with someone that’s brand new - full of energy and drive?

Or would you tend to work with a seasoned pro. Someone who’s name has been around for awhile?

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I’m spending much of this weekend up close and personal with my business. I’m preparing a handbook to give each of my associate VAs to provide them with a detailed look into my company and how I expect it to be operated. I should have done this a long time ago, and I do have a basic policy and procedure document in progress, but this is different. A policy and procedure manual is something for my husband to give someone if I get hit by a bus, so Mann Made Time can survive without me. Have you read Michael Gerber’s ‘The E-Myth Revisited’? It’s all about implementing systems, and my business could stand to be a lot more systemised.

So as I sit here thinking about topics to include in my handbook, and the way I expect my associates to represent my company, it’s really forcing me to think. It’s a wonderful exercise to go through, and I urge every business owner to put something like this in place. Something you’ll be able to give your employees, or your virtual assistant to follow when representing your firm.

You also should have a general policy and procedure manual that could be handed to someone in case of an emergency that takes you away from your business. A wonderful resource, Yvonne Weld’s Guide to Creating a Thriving Business can be found here.

You can not have any good reason for not doing this. If you do, I would love to hear it. Honestly, who can predict what’s going to happen tomorrow? Your back up plan doesn’t do much good if it’s located ‘in the back of your mind’. Get to it!

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I have spent many hours in February entering business cards into a spreadsheet for one of my clients. The stack of cards was several inches high, and since data entry doesn’t take all that much mental focus, I did a lot of thinking.

This wasn’t the first time I’ve had this type of project, but this time the caliber of cards was really interesting to me. I think it’s because the longer I’ve been in business, the more it puzzles me why people even bother to print off some of the cards I come across.
I saw several cards with those perforated edges that were printed at home, on a very lightweight stock that I wouldn’t even call cardstock. I would estimate more than half did not use the back side of the card, which is just crazy to me. Why not use half of the real estate of your business card to include a marketing message, service list or something. Anything. Wait, I take that back. One of these cards really made me lose focus - to the point that I had to pause my timer.

The card was a plain white perforated one and had no mention of a business name. Just a woman’s name, phone number, email address and website address. On the back of the card (which I was checking for additional notes to enter in the spreadsheet) was written “the red head”. In all small letters, and it was actually part of the card, it wasn’t a note my client had made.

Now…it’s really hard not to make a judgment when you see something like that. I’m sure your first thought was probably the same as mine was. I knew there was more to it, though, knowing my happily married client. The site belonged to a business brokerage (I had to check out the site of someone that would print that on the back of their business cards) which kind of shocked me.

I believe the description on the back of the card was meant to be cheeky, and that woman wanted people to remember her as ‘the red head’ they met with. Red heads are rare, right? Lucy, Sally Jessie, Nicole Kidman. I can only name a handful of famous red heads. Putting “the brunette” on the back of my cards wouldn’t mean much, right? Chances are, at a networking event, people might only meet with one red head among all the brunettes and towheads. So I understand the intention, I just don’t think it worked in this case. Maybe if the card was a bit more professional, or if there was at least a business name or description.

Anyway, what do you think about this? Do any of my readers use a tool like this to make people remember you in your networking efforts?

You know what? That red head may be a genius. I will probably never forget her name, website address or what she does. Hmmm. Something to ponder.

I would love to hear your comments.

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