If you read my blog regularly, you know I have a deep love of the Food Network. Because I have two little ones in my house, I rarely get to watch anymore, except at night when they don’t need to be watching Max and Ruby. Although the best cooking shows aren’t on then, the more interesting ones are including my very mostest favorite one - Kitchen Nightmares. I think I’ve developed a crush on the show’s star (the very intense Gordon Ramsay) but that’s beside the point. I come away from each one hour episode with a new business lesson that can be applied to my virtual assistant business.

Last night’s episode had Ramsay trying to rescue Lela’s , a “fine dining” restaurant that served instant mashed potatoes and frozen vegetables. Not so fine, right? The restaurant was only eight months old and failing desperately. There were problems with staff members stealing, being loud and rowdy in the kitchen while diners could hear, a lack of leadership from the owner, and a very bad menu without one single fresh item on it. After his initial tasting of the restaurant’s  dishes (many of which were not available that day) and comments on the multiple spelling errors on the menu, he went to scout out the neighborhood to poll locals.

Many hadn’t ever visited the restaurant because it was out of their price range, and everyone wanted a place where they could just feel comfortable and eat good food at a good price.

He quickly found out that a “fine dining” restaurant was not going to fly in a neighborhood made up of either homeless people or young people without much of an expendable income. When he looked at the other restaurants in the community, the one thing missing was a place where people could just order a burger or another casual and affordable meal. He completely changed the look, feel, and menu of Lela’s. People loved it.

Are you trying to sell your service or product to a demographic that will never buy in? Or are you offering the same service to the same target market as fifteen other companies? You need to either niche yourself or differentiate. Take a look at your target market. What are their pain points? What do they need that nobody else is offering them? Can you provide this service?

Turns out that Lela’s was  in too deep a hole to get out of, even with the experience, charm and good looks of Gordon Ramsay. That doesn’t mean this approach wouldn’t have worked, I believe it would have. You have to give your audience what they want. Even if it’s the lowly cheeseburger. Just make it the best damn cheeseburger anyone has ever tasted. If that’s what people want, why bother trying to perfect your lobster bisque recipe?

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